When you purchase an item with the Buy It Installed® Button, your total happiness with your On-Site Service and the quality of your On-Site Service is extremely important to us. For this reason, we created the Buy It Installed, Inc. Total Happiness Guarantee.Each purchase completed with the Buy It Installed® button is backed by the Buy It Installed, Inc. Total Happiness Guarantee.
We ask that you first let the Craftsman know that you are unhappy with a part of the On-Site Service. If the Craftsman does not fix the problem for you, then you can file a request under the Total Happiness Guarantee by filling out the Total Happiness Guarantee Request Form. We will do one or more of the following:
1. Correct the issue. We will either have the Craftsman correct the issue, or we will reschedule your appointment with another Craftsman to correct the issue for you at no cost to you.
2. Money Back Satisfaction Guarantee: We will refund the cost of your On-Site Service.
3. We will assist you in filing a claim against the Craftsman’s insurance.
The following are necessary conditions for the Buy It Installed, Inc. Total Happiness Guarantee to apply:
Consumers must first make a good faith attempt to resolve any issue with the Craftsman. The On-Site Service must be completed within thirty (30) days of the filing date of your Total Happiness Guarantee Request Form with Buy It Installed, Inc. The On-Site Service must have been purchased through Buy It Installed, Inc., and you must have agreed to the Buy It Installed, Inc. Universal Terms and Conditions at the time of purchase. The On-Site Service must comply with the Buy It Installed, Inc. Universal Terms and Conditions. The On-Site Service must be within the scope of work purchased through Buy It Installed, Inc., excluding any out-of-scope work purchased through Buy It Installed, Inc. from the Craftsman if required to complete your On-Site Service. The Total Happiness Guarantee does not apply to any work exceeding the scope that you may purchase from the Craftsman through the Buy It Installed, Inc. technology platform or app. An authorized person, over the age of 18, must have been present during the entire On-Site Service appointment. All fields must be completed on the Total Happiness Guarantee Request Form.
The Total Happiness Guarantee does not cover the following:
Claims that result from prior work not related to On-Site Services. Claims that result from work outside the On-Site Service scope of work purchased by the Consumer. The On-Site Service scope of work purchased by the Consumer is defined for the Consumer at the time of purchase and can be found online at the location of purchase with the Product. Claims associated with a loss unrelated to an On-Site Service, such as for acts of terrorism, pollution, hazardous materials, normal wear and tear, pre-existing conditions, etc. Unforeseeable or latent defects at the On-Site Service location. Product claims, or claims that result from the Product, improper use of the Product, or Product defects. (Product claims should be discussed with the Retailer from whom you purchased the Product or with the Manufacturer.) Delivery claims or damage caused by delivery. Claims related to services or products (or uses thereof) that violate the law. Claims related to permits or acquiring permits.
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